Shipping
Shipping
The shipping cost is €6.99 .
Payment on delivery (to the courier) involves an additional cost of €5.99 , to be added to the shipping cost in cases where shipping is not free.
For cash on delivery payments, Faraldo Calzature reserves the right to exclude some areas of Sardinia or Sicily .
Faraldo Calzature ships to Italy and the rest of the world exclusively via GLS or DHL express courier.
All goods shipped by Faraldo Calzature are carefully packaged.
The sales documents will be included inside the package, detailing the prices and any discounts applied, even in the case of sales.
Free insurance
All shipments made by Faraldo Calzature are covered by free insurance against theft and/or accidental damage.
The insurance remains valid until the moment of delivery of the goods.
Order fulfillment
All correctly completed and paid orders are processed within two working days .
Shipments leave from Faraldo Calzature (Italy) exclusively on weekdays, from Monday to Friday , from 9:00 to 17:30 .
Orders placed on Saturday and Sunday will be processed on Monday , the next working day.
Track your shipment online (GLS / DHL)
Faraldo Calzature offers its customers a trackable shipping service at all times thanks to the services provided by GLS or DHL.
The customer will receive a shipping confirmation email containing the tracking code , which will allow them to check the progress of the shipment at any time.
Shipping worldwide
Shipments can be of the following types:
- DDP (Delivery Duty Paid)
- DDU (Delivery Duty Unpaid)
based on the shipping address.
DDP shipping is available for EU countries (Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom), where VAT is already calculated and included in the purchase price.
DDU shipping applies to non-EU or non-Schengen countries, which are not subject to VAT on the purchase price.
Delivery times
Delivery times vary depending on the destination:
- Italy (DDP): indicative delivery within 2 days from shipment
- EU countries (DDP): indicative delivery within 3 working days
- Non-EU countries (DDU): indicative delivery within 3 working days
- Rest of the world: delivery within 5–7 days from dispatch with Express service
Delivery conditions
Upon delivery, the customer is required to carefully check the integrity of the package before signing the delivery document.
If the package is tampered with or damaged, the customer can sign with reservations or refuse delivery.
Any anomalies must be promptly reported to the drivers in charge and to Faraldo Calzature, by sending an email to customer service: faraldostore@gmail.com .
In case of refusal of delivery, the shipping costs required to return the package to Faraldo Calzature will be deducted from any refund due to the customer.
If the shipment cannot be delivered to the address provided by the customer, the package will be returned to Faraldo Calzature at the customer's expense , which will be deducted from any refund.